Last Updated: 22th August 2024

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At ChuckChuck, we are committed to protecting your privacy. This Privacy Policy outlines in detail how we collect, use, and disclose personal information when you use the ChuckChuck App ("App") as a user ("User") or as a merchant ("Merchant"). By accessing or using the ChuckChuck App, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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1.1 Information Provided by Users:

When you register an account on the ChuckChuck App, we may collect personal information such as your name, email address, and profile picture. Additionally, we may collect information about your preferences and interests to enhance your experience on the App.

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1.2 Information Provided by Merchants:

Merchants who register on the ChuckChuck App may provide personal and business information such as their name, business name, contact details, SSM registration number, business address, SSM certificate, Halal status or Halal certificate.

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1.3 Usage Information:

We automatically collect information about how you use the ChuckChuck App, including your interactions with menus, promotions, advertisements, and other content. This may include information about the products and services you view, search queries, and features you use.

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1.4 Device Information:

We may collect information about the device you use to access the ChuckChuck App, including device type, operating system, browser type, IP address, mobile device identifiers, and other technical information.

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2. How We Use Your Information

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2.1 To Provide Services:

We use the information we collect to provide and improve the ChuckChuck App's functionality, including personalized recommendations, promotions, and advertisements tailored to your interests

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2.2 To Communicate with You:

We may use your contact information to send you important updates, notifications, and promotional offers related to the ChuckChuck App. You may opt-out of receiving promotional communications at any time.

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2.3 For Analytics and Research:

We may use aggregated and anonymized data for analytics and research purposes to understand how users interact with the ChuckChuck App, improve our services, and develop new features.

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3. Information Sharing and Disclosure

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3.1 With Merchants:

We may share certain information with Merchants to provide services within the ChuckChuck App.

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3.2 With Service Providers:

We may share information with third-party service providers who assist us in operating the ChuckChuck App, such as hosting providers, payment processors analytics services, and customer support services.

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3.3 For Legal Purposes:

We may disclose personal information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

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4. Data Security

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4.1 Security Measures:

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. This includes using encryption, access controls, and other security technologies.

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4.2 Data Retention:

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We regularly review and update our data retention practices to ensure compliance with applicable regulations.

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5. Your Choices and Rights

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5.1 Access and Correction:

You may access, update, or correct your personal information by accessing your account settings within the ChuckChuck App. If you are unable to make changes, you may contact us for assistance.

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5.2 Opt-Out:

You may opt-out of receiving promotional communications from us by following the instructions provided in the communications or by contacting us directly. However, please note that you may still receive transactional or service-related communications.

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6. Changes to this Privacy Policy

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6.1 Updates:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updated versions will be posted on the ChuckChuck App, and your continued use of the ChuckChuck App after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review the Privacy Policy periodically. We may not provide separate notice of these changes

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7. Contact Us

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If you have any questions or concerns about this Privacy Policy, including requests to exercise your rights, please contact us at help@chuckchuck.biz​